Privacy policy

At Cartlix, accessible from cartlixshop.store, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from us.

1. Information We Collect

When you visit or place an order through Cartlix, we collect certain personal information necessary to process your purchase and provide a seamless shopping experience:

Order Information: Full name, shipping address, billing address, phone number, and email address (collected when you place an order).
Payment Information: Cash on Delivery (COD) details, or transaction IDs if paid digitally via mobile wallets/bank transfer.
Device Information: IP address, browser type, device details, and browsing patterns on our store (collected automatically via cookies).

2. How We Use Your Information

We use your personal information solely for business and operational purposes, including:

Processing, shipping, and delivering your orders.
Communicating with you regarding order confirmations, tracking updates, and customer support.
Screening orders for potential fraud or security risks.
Improving and optimizing our store’s performance, layout, and product offerings.

3. Sharing Your Personal Information

We respect your privacy and NEVER sell, rent, or trade your personal data to third parties. We only share your necessary data with trusted service providers who help us operate our business:

Shopify: Our e-commerce store platform powered by Shopify.
Courier & Delivery Partners: Logistics and delivery companies in Pakistan (such as TCS, CallCourier, Leopard, Trax, etc.) to deliver your orders to your doorstep.
Legal Compliance: We may share information if required to comply with applicable laws, regulations, or legal requests.

4. Data Security

We implement strict administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or alteration. All transaction details and user interactions are encrypted using SSL technology.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and understand how visitors interact with our site. You can choose to disable cookies through your web browser settings, though some features of our website may not function properly as a result.

6. Your Rights

You have the right to access, update, or request the deletion of the personal information we hold about you. If you would like to exercise this right or have questions about your personal data, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Any updates will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us at:

Email: cartlixshop@gmail.com